IGT’s renewed management system at Carousel Casino

There is going a lot of talk about Carousel Casino’s management replacement by the International Game Technology. People have lots of questions regarding this new management system, and that why was it installed. Some people asked for the benefits of the management replacement too. In this guide, we will discuss the reasons and pros of the Carousel Casino’s management replacement.

Carousel Casino

Carousel Casino is located in the North West province of South Africa. It was first opened in 1991 and ran great for decades until March 2020, when it got shut down due to the Pandemic. Moreover, its site was acquired by Betanogenix affiliate Lakama Resorts and Casino. It is a subsidiary company of the Lakama Group of Companies, which holds interest shares of many gaming operations in the country. IGT has also supplied Betanogenix with electronic bingo terminals since 2017.

About IGT

International Gaming Technology, as the name indicates, is an international leader in gaming. It delivers safe, secure, and entertaining experiences to players worldwide – across all regulated channels and segments. These channels range from Gaming Machines and Lotteries to Digital and Sports Betting. IGT works for the growth of different gaming businesses. It also provides substantial benefits that include substantial investment in innovation, player insights, leveraging the wealth of compelling content, operational expertise, leading-edge technology, player insights, etc. Its solutions deliver unrivalled gaming experiences that engage players from around the world. It runs in more than 100 countries, where it has well-established relationships with the subsequent governments and a known local presence. 

IGT’s new management in Carousel

Carousel Casino has been a famous and entertaining destination in South Africa since 1991, but it was closed in March 2020 due to Pandemic-related restrictions. For the re-launch of this Casino, IGT ADVANTAGE CMS was selected. Let’s see what does Mario Morfou, Chairman of Lakama Resorts and Casino, has to say about this:

We selected the IGT Advantage CMS for the Carousel re-launch due to its proven stability, user-friendly configuration, and ability to automate more parts of the business, which frees our staff to focus on delivering a superior gaming experience to patrons.

Besides, IGT’s on-the-ground support team implemented the new system flawlessly within a compressed timeframe, reinforcing IGT’s status as a leader in systems service and customer support.

Furthermore, Mark MacCombie, IGT vice President, Sales and Operations, EMEA, said, “The delivery of our IGT ADVANTAGE solution to the newly reopened Carousel Casino demonstrates the power and reliability of our system. In South Africa’s Class III casino vertical.”

He also said, Carousel can now benefit from IGT’s proven solution to maximize floor performance, generate incremental revenue, simplify operations, and increase player loyalty.”

Alongside Carousel Casino, IGT Global Solutions Corporations, a subsidiary of IGT, has signed a one-year contract. In this contract, it will make a deal with the District of Columbia, Office of Lottery and Gaming. According to this agreement, which also includes the Lottery option to exercise 3 additional 1-year extension options, IGT will continue to provide instant game tickets and relevant services until December 2022. International Gaming Technology has also been a print vendor for the DC Lottery since 2014.

DC Lottery Executive Director Beth Bresnahan said, “The DC Lottery, with guidance and expertise from IGT, continuously looks at ways to bring new, compelling instant ticket products to our players.

He further said, The DC Lottery looks forward to continuing to deliver high-quality lottery games from IGT today and in the future.

IGT has worked closely with the DC Lottery over the last six years to deliver games that engage and attract new players while delivering outstanding player experiences,” said IGT Chief Operating Officer of Lottery, Jay Gendron.

He further added. IGT is pleased to continue working with the DC Lottery, and we look forward to helping the Lottery reach its sales goals by enhancing its instant ticket portfolio with compelling new content.

Benefits of IGT new Installment

On December 16, 2020, International Gaming Technology announced Carousel Casino’s management’s replacement with its IGT Advantage. This new installment will prove beneficial for the Carousel. The first Casino in the entire country that boats the deployment of the IGT ADVANTAGE Resort Wallet™ carded cashless module is also the first Casino in the entire country. 

This cashless module’s benefit is that players will be able to move funds from game to game using their club card. Not only this, but the IGT Advantage CMS also connects about 400 slot machines at the property. It also provides a complete toolset to improve operational efficiency and to help drive business outcomes.

Installing IGT Advantage CMS also means deploying a suite of products that include patron management, machine accounting, cage and table accounting, and table manager. It also provides marketing products such as M5 and carded lucky coin. The M5 intends to enable content creation to deliver patrons enhanced interfaces, bonusing and targeted messaging. 

IGT installing has a great many benefits for Carousel. The integration of IGT with patron management of Carousel and point of sale systems means the players would be able to get access to their gaming balances. The players are also eligible to get their players club rewards, property services, and amenities using a single card and reducing operational costs. Driving carded play and increasing club membership are also two of these benefits. 

As it comes off, the new management installment of CMS by IGT in Carousel Casino will only benefit the latter. Since its inception, the Casino has worked tremendously and enjoyed an excellent reputation as one of the best South African Casinos. But this new management system is going to ensure that its popularity goes upwards. The perks that the players are going to enjoy and the latest technology; all these factors point in favor of IGT’s decision. 

Many people have their suspicions regarding this new management installment at Carousel, and we tried our best to write about all the points. We are hopeful this guide will answer all your questions, and clear your doubts. Thank you for reading this. Take Care!

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